Careers

You will act as the central hub between customers and field crews.

Your responsibilities include:
• Answering inbound calls, texts, and online inquiries with professionalism and clarity
• Qualifying leads and gathering key job details (location, items, volume, timing)
• Scheduling jobs efficiently based on location, crew availability, and urgency
• Dispatching crews and adjusting routes in real time when needed
• Following up with leads who didn’t book and converting them into scheduled jobs
• Communicating job details clearly to drivers and crew leaders
• Monitoring daily schedules and ensuring all jobs are completed and updated
• Handling reschedules, cancellations, and last-minute changes
• Collecting and organizing job photos, notes, and customer confirmations
• Maintaining accurate records inside the CRM system

We are looking for someone who is naturally organized, quick-thinking, and confident communicating with both customers and team members.

The right person:
• Has strong communication skills and knows how to guide conversations
• Stays calm under pressure and can handle multiple tasks at once
• Thinks in terms of solutions, not problems
• Understands urgency and knows how to prioritize effectively
• Pays attention to detail and does not let things fall through the cracks
• Can manage both customer expectations and crew coordination at the same time

This role requires someone who can keep control of a fast-moving environment without losing focus.

Candidates who succeed in this role typically:
• Have experience in dispatch, logistics, scheduling, or customer service
• Are comfortable using CRM systems, calendars, and communication tools
• Can upsell or guide customers toward booking decisions without being pushy
• Take ownership of outcomes, not just tasks
• Anticipate problems before they happen and act early

• Competitive hourly or salary pay based on experience
• Performance-based incentives tied to bookings and efficiency
• Opportunity to grow into Operations Coordinator or Operations Manager roles

This position plays a direct role in revenue and customer satisfaction, which means strong performance will always be recognized.

• Growing company with real momentum in the local market
• Structured systems with room for your input and improvements
• Clear path for advancement into leadership roles
• Direct impact on daily operations and business growth
• A team that values accountability, communication, and execution

Submit your application with:
• Your experience in customer service, dispatch, or coordination
• A short explanation of how you manage multiple tasks and stay organized
• Your availability

This role is not about answering phones.
It is about controlling the operation, supporting the team, and making sure every job runs the way it should.

If you are someone who can manage pressure, think ahead, and keep things moving without constant direction, this is a position where you can grow quickly and make a real impact.